Law Firm
Consulting & Development
Client Profile
Industry Segment: Legal
Founded: 1986
Employees: 1600
Headquarters: Los Angeles
Market Presence: Global
Specialties: Corporate litigation, Trials
The Challenge
Overcoming Global Data Hurdles
Centralized and antiquated infrastructure was causing performance issues for end-user employees within the organization. Although most users were experiencing challenges in managing their applications and data, the primary pain was being felt by users in international offices and locations who were accessing data residing the data center in Los Angeles, California in the United States. Blue Tree was engaged by the client’s managing partners initially to help solve this issue, as the internal corporate I.T. was unsuccessful solving the issue internally, having limited experience and time to manage change while supporting day to day operational activities. Partnering with the I.T. team, we helped identify the problem, followed by the development and execution of a plan for resolution.
The Solution
Revamping Tech for Global Efficiency
Blue Tree’s Consulting and Development practice provided industry expertise, market analysis, technical subject matter expertise, and project management to help with issue troubleshooting and resolution through a formal discovery and assessment process, followed by a highly structured market evaluation, which led to identifying, electing, and implementing the right-fit modern technology to address the performance issues their end-users were experiencing. Services included:
Coordinating meetings with business and technical stakeholders
Gathering and documenting business and technical requirements and challenges
Organizing, planning, and managing detailed project related activities
Defining success criteria based on feedback from business and technical stakeholders
Engaging technical subject matter experts for deep dive discovery and issue identification
Assessing potential options for issue resolution
Identifying market-leaders in technology products and services to address the issue
Coordinating and interviewing market solution providers and documenting findings
Evaluating market options and providing an assessment based on a side-by-side comparative analysis
Supporting the ultimate vendor election, solution design, and support model
Helping to negotiate terms and conditions with the elected solution provider
Overseeing the implementation project planning and development
The Results
Seamless Performance, Global Reach
Identified the issue creating significant performance issues for end-users
Documented all relative business and technical items and criteria for current and future state
Successfully identified the best-fit technology solution and provider to support issue resolution
Oversaw the successful planning of a detailed implementation schedule with roles and responsibilities outlined
Helped deliver a corporate communications plan that was met positively
Defined what success was and created a clear path to achieve success, meeting all technical, business, timeline, and budget requirements
Kept all personnel and organizations on track and focused
Enabled client employees to focus efforts on core business activities
