Non-Profit Social services
Vendor Management
Dive into the intricate world of vendor management within the non-profit social services sector. Established in 1975, this San Francisco Bay Area-based organization specializes in a range of social services. Yet, like many, they faced the daunting challenge of managing a vast network with limited IT resources. Discover how Blue Tree’s Vendor Management expertise not only addressed their immediate challenges but also laid the foundation for streamlined operations, cost savings, and enhanced vendor relationships. This case study unveils the transformative journey from tech hurdles to a well-oiled machine, showcasing Blue Tree’s commitment to excellence.
Client Profile
Industry Segment: Non-Profit Social Services
Founded: 1975
Employees: 1000
Headquarters: San Francisco Bay Area
Market Presence: Global
Specialties: Social Services – Adoption, Foster Care, Behavioral Health, Youth Transitionary Services, Intensive Home Care
The Challenge
Optimizing Network & Reducing Costs
A very small team of I.T. engineers with little time and no formal processes were having difficulty managing the complex network connecting 40+ remote sites. Especially challenging was the demanding business requirements imposed by various counties throughout the state of California, pushing the organization to move and add sites on a consistent and rapid level. The lack of resources and formal processes led to continuous application performance issues, system downtime, and delays in site migrations and additions, ultimately resulting in high and unnecessary operational, infrastructure, and vendor service fees.
The Solution
Vendor Management Excellence
Blue Tree’s Vendor Management practice provided subject matter expertise to the organization, supporting the executive team, corporate I.T. team, and various business units involved with vendor and site operational management, including:
Documenting technology vendor relationships and services under contract
Organizing and assessing technology vendor service contracts
Creating and documenting formal processes and procedures for managing existing vendors
Creating and documenting formal processes and procedures for procuring new vendor services
Creating and documenting formal processes for site moves, adds, and changes
Negotiating new service contracts and re-negotiating existing service contracts to meet best practice standards
Continuous oversight of technology vendors, contracts, and services
Ongoing management of all technology vendors and services impacting site moves, adds, and changes
The Results
Enhanced Operations & Boosted Efficiency
Gained control over vendor service contracts, orders, and contacts
Established confidence in vendor services, terms, and fees under contract
Created formal operational processes and procedures that were easily adopted
Created efficiencies, reduced complexity, and minimized cost
Created model to hold vendors accountable to expectations
Improved timelines to accomplish moves, adds, and changes at a more rapid rate
Enabled client employees to focus efforts on core business activities
